London · AI engineering consultancy
Technical support & onboarding agents for B2B SaaS
We build agents that sit between your support stack and your product's APIs. They close out the technical tickets your engineers are sick of, and they run account onboarding from start to finish.
These agents read your real product data and act on it. That's the difference between actually fixing a customer's problem and firing back a help-centre link.
How we work together
Start with the audit. Most teams go audit → build → care, once the agent has earned its place.
AI Agent Audit
Start here
We read your ticket data and come back with a plan: what's worth automating, what it takes, and what it's worth. One fixed price, delivered as a written report you keep, whether or not you build with us.
- —We dig through your support tickets to find the high-volume technical work an agent can actually own
- —A ranked roadmap for the first agent to build
- —How it connects to Zendesk or Intercom and your product APIs
- —A written report you can act on, with us or without us
Flagship Build Sprint
We ship one agent into production. It's wired into your stack, it queries your real product data, and it's tested before it goes near a customer.
- —Resolves technical tickets against your product database and APIs, not a canned FAQ
- —Runs account onboarding and provisioning end to end
- —Tests, monitoring and clean fallbacks, so it fails safely when it should
- —Handed over with docs, so your team owns it
Care Retainer
Agents drift. Models change, APIs shift under them, and the model bill creeps up. We watch it, fix what breaks, and keep the running costs down so it doesn't quietly degrade. We don't pitch this one cold; you'll want it once the agent is earning its keep.
- —Monitoring, plus prompt and version control
- —Trimming model costs as usage grows
- —New workflows as your ticket mix shifts
Why ours holds up
It touches your real product.
The agent works against your real database and APIs, with scoped permissions so it only touches what it should. It resolves technical tickets and sets up accounts, without getting free rein over your data.
It survives production.
Tests, monitoring, clean fallbacks. Plenty of agents look sharp in a demo and fall over a fortnight later. Ours doesn't.
Engineers own it end to end.
We build it, document it, and hand it over, so your team can change a workflow without paying us by the hour. We stay on to keep it running and fix what breaks, but you're never locked in.
Also from Kapekost
The agents are the focus. We still take on the engineering around them.
AI Agent Setup
Coding and workflow agents tuned to how your team really works.
Software Projects
Senior delivery into your codebase, including AI code review in your PR flow.
Stack Audit
A straight read of your stack: keep, cut, or replace, and why.
The audit is the front door. Start there and we'll show you what an agent that actually holds looks like for your support.